Refund and Cancellation Policy

At Froots Technologies Pvt Ltd., we pride ourselves in hand selecting only the freshest and highest, premium quality produce bought each day for you. It is important to remember that fruit and vegetables are a perishable, natural product that will react to their immediate indoor environment and external weather conditions.

Unfortunately, once we dispatch our produce, a number of changes in condition may result in their longevity being reduced. In case you are not satisfied with the quality of any product, you can return the products to the delivery personnel at the time of delivery.

When a refund/credit or Exchange will be considered?

  • Produce is visibly mouldy, or has become overripe (subject to produce characteristic)
  • Produce is damaged, or has physically deteriorated 
  • Should you cancel your pre-order 48 hours prior to our scheduled delivery date.

When will you not be given a refund?

  • Change of mind once order has been dispatched. We are unable to cancel orders that are already purchased, and are out for delivery.
  • Cancellations received after the applicable period stated above (eg. if delivery is on the same day) are void. No refunds or credit will be issued.
  • Any amount paid towards training, downloadable content, subscription fee or paid for any inputs like seeds, nutrients, substrates etc. are non-refundable.

NOTE: If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account. The customer will receive the amount in bank in 5-7 working days.